Integrations: all you need to know.

4 min.

Multiple apps, menus, devices, partners, and even the point of sale…aff! We know the struggle has been long. The key? Integrate: putting everything in the same place, all together, all aligned. Saying no to small tasks that require massive patience and effort. 

What do we mean by "integrations"?

Our bad. We’re always talking about it and sometimes forget to explain it.

Over the past few years, online food delivery has become a considerable part of our reality. With it, more and more intermediaries have emerged between your restaurant and your customer—a.k.a. Glovo, Bolt or Uber Eats, you know.   

So the urge to create a unique delivery experience and streamline logistics, operations, and communication was throbbing. It was clear that restaurants needed a solution to ensure that orders arriving from a wide range of platforms were cooked, delivered to the right home by the right partner—and even accounted for in the right way. P.S. Miss one of these, and you’ll find the real meaning of “hangry.”


So when we talk about integrations, we’re talking about the possibility of having an automated ordering system in which the various apps and partners are connected: where everything works harmoniously, in line with kitchen times.

What kind of integrations do we have at Kitch?
  • Channel Integrations: integration with several delivery apps and centralization of online orders from other channels in one place.
  • POS Integrations: we partner up with point-of-sale providers: Every order that pops in the tablet goes directly to the preferred POS, eradicating the need to have someone manually introduce it.
  • Delivery Partners: we integrate with various delivery logistics partners to hand in orders from the restaurant to the customers’ homes.



However, there are more integrations, such as accounting programs or inventory management systems. The world of integrations is continually growing and adapting to the needs of restaurants.

Why is it so important to have an integrated system?

Suppose you don’t have integrated management and operations in your restaurant. In that case, you’ll have to deal with fragmented, complex and confusing processes that can completely burn out your delivery power (and your mental health as well). 


This is because the integrations allow:

# Uniformization | You’ll have one platform, one single tablet, and one ticket layout, regardless of the number of apps, platforms, or partners you work with. It’s a shortcut for a super-busy and fearless kitchen. 

# Menu Management Redemption | You’ll be able to upload your menu at once and sync in all delivery apps (or selected ones). You can also quickly update and change it on multiple apps and locations in one touch.  

# Smooth Workflows  | Your eyes will only have one destination, which demands more focus, fewer mistakes, and only minor delays in the order flow. How often have you struggled with forgotten tickets, slow delivery times, or lack of communication? There’s no room for a hit-or-miss service. We’re more than OK with stale routines.

# Business Scale | It entails importing a simple, liquid, and well-organized technological operating system that opens new doors. It’s about building a way of working that yields in any address that can scale to the level of your dreams. 

# Operational Efficiency Heaven |  Simplify and optimize daily tasks, as they automate processes that are usually manual and therefore painful. They weren’t in your plans when you thought about opening a restaurant. Less time is spent on work without intellectual return and  more mental availability for h-u-m-a-n tasks for you or your team. The atmosphere will lighten up. An example of this happened with Trattoria—the first Italian restaurant in Lisbon, with more than 40 years of existence and part of the Kitch community.

 “Integrating delivery platforms with Zone Soft made our operation more efficient and fast. A lot of time is saved by automating the entire process, time that is now dedicated to paying more attention to the face-to-face service.”

Pedro Seabra (La Trattoria's manager)

Efficiency means more ability to sell. Time is money (as you so well know). By growing on a scale, you have the opportunity to generate more sales. And this calculus is peanuts: more revenue for your restaurant and happy customers with your delivery service (those that will put you in the rankings). 

“I already use Kitch. How can I integrate?”

To request integration with a specific channel or partner, you first need to subscribe to that service for your restaurant. The request for integrations can be performed directly through Kitch's back office, but activation is on our side. This process can be from one day to two weeks, depending on the partner you want to integrate.


In short, these are the steps:

1. Log into Kitch's back office.

2. Go to the “Apps and Integrations” page on the left menu.

3. Choose the partner with which you want to activate the integration.

4. Click on “Activate.”

5. This activation will create an automatic request for the team in charge.

6. Once the integration is active, you will be notified.


Have more questions about integrations? Or about Kitch? Talk to us; email us at hello@kitch.io

Your Kitch team. 

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